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FAQ's

Frequently Asked Questions

When do you have lessons available?

How long is a "block" of lessons?

Do you have a trial period?

Can I swim on a different day for just 1 week?

What happens if I can’t come for a week?

What happens if I can’t come for multiple weeks? (Holiday, prolonged sickness, broken arm etc.)

Why do you not do make up lessons?

When can I use my voucher swim?

 

When do you have lessons available?

Generally our lessons are scheduled:

For children not yet at school – Mon to Thurs 10am-1pm and Sat morning.

For school aged children – Mon to Fri 3.30pm-6pm, and Sat morning.

Specific classes depend on the level and ability of the swimmer although we do take into consideration the age of the child. This can sometimes be determined through a discussion with admin although for children 3 years and above an assessment lesson is recommended.

 

How long is a "block" of lessons?

We follow the school terms: 9-10 weeks at a time. This is an appropriate length for teachers to assess swimmers, introduce new skills and have time to practice them. Young children need to develop trust with their teacher, especially if they are nervous, and this takes time.

 

Do you have a trial period?

It takes longer than 1 x 30min lesson, once a week, to be able to adjust to a new environment, build confidence and trust with a teacher before learning can commence. We are more than happy for you to come and have a look at our centre although if you wish to join a class (during a term) then you must commit to the whole or remainder of the term.

If, after a few weeks, you still wish to exit or change classes that is fine, although please note that there is a cancellation fee of $20. Refunds are not given but any accrued credit will remain on your account for 2 years and can be used for any of the services we provide.

During the school holidays we have more options available and can organise just 1 or 2 lessons if that is what you are after. Please talk to admin about what you would like.

 

Can I swim on a different day for just 1 week?

Consistency is a key part of learning.

We do not do make up lessons as it can be very disruptive for everyone involved: the different teacher, the students in the make up class and the student doing the makeup. If you are going to be absent for just one swim, please let us know before 9am on the day of your lesson and you will receive a voucher swim to make up for the missed class. Vouchers are free time in the pool for the swimmers immediate family and times must be booked with the office.

 

What happens if I can’t come for a week?

If you are going to be absent for just one swim, please let us know before 9am on the day of your lesson and you will receive a voucher swim to make up for the missed class. Vouchers are free time in the pool for the swimmers immediate family and times must be booked with the office. This gives your child a chance to practice their skills - you could have them show you what they have been doing during their lesson and see how much information has been retained.

 

What happens if I can’t come for multiple weeks? (Holidays, prolonged sickness, broken arm etc.)

If you are going on holidays and we receive notice, you can have a voucher swim for each of your missed lessons. If you are going to miss the majority of the term but still wish to hold your space for the following you must be enrolled and pay for the term as you are taking the space of another child.

If you are sick or have an injury which mean you cannot swim (e.g. broken arm), if you provide a doctors certificate, you can receive credit for the missed swims although the first two must still be taken as vouchers.

 

Why do you not do make up lessons?

Consider this – your child is with a different teacher, is with different students, the teacher does not know them very well and the level may not be a perfect match - this situation is not going to be beneficial to your child or the other kids in the class. Alternatively think of a random child joining your regular class taking attention away from the normal students lesson. All of this equates to no value for money. Make up lessons also create extra admin time and expense which would then need to be covered by increasing the cost of lessons.

Another point of view - a child who goes to school, does dance classes or joins a sporting team - a makeup class or different training is not offered for the missed sessions while being absent. Why should it occur with swimming lessons?

 

When can I use my voucher swim?

Voucher times are listed on our website and on our phone app. Once you know when you would like to use it please contact admin (phone or email) to book the time. These are first in first served basis, if the time you request is already full you will need to choose another.

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